New technology has benefitted businesses for the better and the worst. With social media people are now able to find out whether a place is worth going to or if a business is worth buying from. The platform Yelp has changed the game of critiquing mainly restaurants. I researched a bit on a Korean BBQ restaurant in Oceanside that I've been to myself and is my favorite go-to for corn cheese. Looking through the reviews you find out about their amazing service and why it's worth to go. Without Yelp we simply would have to experience places and businesses and be prepared for the unknown.
Most of the reviews I read for the place I researched were mostly positive feedback. Customers explained how efficient and friendly staff was, the good atmosphere, and the amazing quality of the meat. There were a couple negative reviews, mostly about the waiting times. In my experience most Korean BBQ places have long waits and should be expected. Instead of complaining about the long wait I think a better solution would be to give advice on how long in advance you should reserve a spot.
I typically don’t review products or business but I feel like when reviewing these things I lean more towards factual details. A lot of people consider time waits when reviewing a restaurant however I don’t think that factor is as relevant. Specifically talking about restaurants I’m mainly focused on the quality of the food and the hygiene of the place. There’s no really a need to mention negative feedback cause I always think that it could’ve just been an off day to whoever was serving me or for the restaurant in general. As someone who’s worked in the service industry I understand those moments and think everyone deserves a break.
Thinking from the perspective of these businesses that receive these reviews I feel it would be easy to handle them negative or positive. If I were to run a business I would assume I would be doing what I could to the best of my abilities so negative or positive comments would be beneficial feedback of what I’m doing well and what I could be doing better. In the situation of dealing with a negative review I would start off with an apology. Then to follow up I would add a contact number to reach us for customer service and see if we could work something out for their next visit. Positive reviews should always get the same amount of attention as negative reviews. You want to make sure your consumer feelings are important and heard. I would express my gratitude to said customer.
On the topic of appreciating businesses, I left a little positive review for my two favorite late night restaurants. Both reviews are a bit similar due to the fact they're both 24 hour restaurants that I frequent after shows in either LA or San Diego. The one in LA is called Hidori and I got to mention how their service is amazing due to it always being busy and their bulgogi plate is the best. The one in San Diego is named Cotixan which is a 24 hour Mexican restaurant. I left a compliment about how they're the best San Diego late night restaurant and how efficiently I go through the drive through. Not to mention that nothing on the menu has ever let me down.
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